Terms and Conditions

1. Purchase of products from the shop

Specifications on the website of the products to be supplied by The Eden Emporium are not intended to be binding and are intended only to give a general description of the products.

The Eden Emporium reserves the right to make any changes in the specification necessary to comply with any applicable legal requirements and to change the specification published on the website provided that this does not materially affect the quality or performance of the products.

The Eden Emporium warrants that it has the right to supply all products offered by it on the website and that the products will substantially comply with their description.

In all other respects, and to the maximum extent permissible, The Eden Emporium makes no other warranties or promises about the products, and any implied warranties are excluded.

1 a) Availability, prices and information of products

The Eden Emporium does not promise that products are necessarily available, and all products are offered for sale subject to availability. The price of the products shall be the price listed on the website on the date of your order (inclusive of VAT but exclusive of delivery charges which are payable by you). All prices displayed on the website are quoted in UK pounds sterling and must be paid in full, including delivery charges, except where discounts are offered as detailed on the website.

1 b) Ordering

When you click on the “Submit Order Button” on the “Check your order” page The Eden Emporium will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You are responsible for ensuring the accuracy of your order and if The Eden Emporium accepts your offer they shall supply you, subject to availability, with the quantity and specification of products set out in your order.

If The Eden Emporium accepts your offer they shall confirm each order online via the internet or by email and such confirmation shall be The Eden Emporium's acceptance of the contract between the parties.

1 c) Delivery

All products will be delivered to the address that you indicate by you (the user) and risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person.

Any times quoted for delivery are approximate only and time shall not be of the essence. The Eden Emporium shall not be liable for any delay in delivery of the products howsoever caused

The Eden Emporium shall confirm each order in writing by sending you a printout of the order along with your products.

1 d) Cancellation and returns

The Eden Emporium wants you to be totally satisfied with your order but if you would like to cancel your order and return the products you must do so in writing (by email) within 7 working days after receipt of the order, enclosing or attaching a copy of your order confirmation and your reasons for returning them.

The Eden Emporium will confirm any cancellation by email and will repay to you the full cost of the order (including the cost of products and delivery) within 30 days after receipt of your cancellation. Goods must be returned to us at the following address: Market St, Kirkby Stephen, Cumbria, CA17 4QW

We will not refund the costs of return postage to us unless the products are faulty.

You may not cancel your order if it is for:
  • products, the price of which is dependent on fluctuations in the financial market that cannot be controlled by The Eden Emporium;
  • products that are made to your specifications or clearly personalised, such as prints on demand;
  • products that cannot be returned or are liable to deteriorate or expire rapidly;
  • products that have been provided in a sealed package and that have been unsealed by you;
  • newspapers, periodicals or magazines or the supply thereof (and this will include all subscriptions for newspapers, periodicals or magazines).

2. Personal data

The Eden Emporium is registered under, and will process your personal data in accordance with, data protection legislation. Any personal data that is provided to The Eden Emporium in the course of any transaction with you (with the exception of any credit card details which shall be kept confidential) shall be processed in accordance with The Eden Emporiums general terms and conditions of use of the website.

3. Changes to the terms and conditions of sale

Our terms and conditions of sale may be changed. Please review them regularly. If you continue to use the website after a change has been made you are deemed to have accepted it.

4. Law and jurisdiction

These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.

5. Comments and complaints

If you have any comments or complaints to make about purchases made through the website please send them to The Eden Emporium, Market St, Kirkby Stephen, Cumbria, CA17 4QW 5BD or send an email to info@theedenemporium.co.uk